Our most complete solution for transforming your services area into a force for profit and customer satisfaction. We guide your team through a comprehensive maturity journey, from process design to full P&L management.

Key Phases:
 

• Diagnosis - Month 1: We deliver a comprehensive Maturity Diagnosis Report, analyzing your People, Processes, Projects, and Tools (3PT).

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• Design - Month 2: We create a Strategic Transformation Plan, which includes newly designed processes, redefined KPIs, a profitability model, and a change management plan.

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• Implementation - Months 3-6+: Our team provides hands-on leadership to implement the changes, conduct workshops, create performance dashboards, and deliver a complete Professional Services Operations Playbook that becomes a core asset for your company.

Primary Deliverables: A fully implemented Project Portfolio Management (PPM) tool, new process documentation, KPI dashboards, and a financial plan (P&L) for the division.